Heath B Tate

 

1015 Chaney Place Drive SE, Huntsville, AL 35803

Mobile: 256-609-2299

Work Email:  heath.b.tate.ctr@mail.mil

Home Email: heathtate39@gmail.com

Objective:

I am seeking a technology position that will allow me to apply and enhance my skills of being an Information Technology (IT) Professional. I desire to gain quality experience that will allow me to take full advantage of my Microsoft and CompTIA Certifications. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field.

 

Clearances:

June 2009 – Present:  Secret

 

Qualifications:

Have 7 years’ experience in the IT support field.  I am knowledgeable of Microsoft Office Suites 95-2007.  Have experience using Operating Systems such as Windows 95, 98, NT, 2000, XP, Vista, and Windows 7.  Have experience with Active Directory.  Able to communicate extremely complex and technical information clearly and concisely to internal and external customers and am able to communicate ideas and recommendations to all levels within the department using tact, common courtesy, and discretion to achieve objectives.  Presently, I work independently, at times under pressure, and meet deadlines with frequent interruptions, and redefined priorities.  I am able to handle unusual situations effectively and respond positively to new ideas, and have advanced oral and written communications skills.  I have excellent interpersonal and leadership skills.  Familiar with other systems designated as necessary to the job.  I have thorough knowledge of Microsoft and web-based applications and am able to make and execute decisions or recommendations that contribute to the overall success of projects within the company.

 

US Army Certifications and training:

CIO G-6/NETCOM IA Technical Level I—Program ID Ip_30

CIO/G-6 NETCOM IA SECURITY+2008—Program ID Ip_107

2013 DoD Information Assurance Awareness

2015 DoD Cyber Awareness Challenge

2015 Information Assurance Fundamentals

2014 DoD Cyber Awareness Challenge

2013 Antiterrorism Level 1

2013 Information Assurance Fundamentals

Wide Network Security Focus (WNSF) – Portable Electronic Devices and Removable Storage Media v2.0

Wide Network Security Focus (WNSF) – Phishing Awareness v2.0

Wide Network Security Focus (WNSF) – Personally Identifiable Information (PII)

Wide Network Security Focus (WNSF) – SAFE Home Computing

 

Employment History:

Computer Operator IV/Army Contracting Command (ACC) – September 2015 – Present

Employer:  NexOne - Huntsville, AL

Salary:  $27/hour, 40 hours/week

Supervisor:  Edwin Smith III, (256) 842-3028, may be contacted

 

Work in direct support of the Army Contracting Command.  Served as Senior Technician for migrations from Windows Vista to Windows 7 for the Army Contracting Command, servicing approximately 600 employees.  Assist with managing server space purchased by the Army Contracting Command for all users.  Directly supports the Army Contracting Command Executives with all IT issues.  Duties include implementing and maintaining system security and data recovery processes, providing technical support, managing assets, developing and maintaining appropriate instructions/standard operation procedures (SOPs), developing and presenting user instructional material to the organizational workforce, monitoring performance event notifications and automating desktop support.  Develops and manages group mailboxes.  Manage permissions for security groups.  Provides advice and guidance in implementing IT security policies and procedures in the development and operation of network systems.  Responsible for the support of network account verification.  Assists with maintaining property management as new machines are deployed and old machines are picked up and re-deployed.  Assists with setup of conference rooms for Video Teleconferences.  Diagnosed computer problems, performed hardware and software diagnostics, coordinated needed repairs, resolved computer system problems, including coordination between users and components of a local area network, and participated in the evaluation of system configuration and software.  Installed and tested computers, printers, and other peripherals. Migrated Vista computer to Windows 7 image, and configured operating system.  Have hands on experience in both hardware and software problem diagnosis and resolution. Also, I have hands on experience with network issues such as patching in ports and troubleshooting network issues.  Have SMS Remote Control and Windows Remote Desktop experience and experienced in setting up and troubleshooting Blackberries.  Sets up, maintains, and troubleshoots Iphones.  Maintains current up-to-date computer systems by re-imaging process and work directly with Netcom NEC-R to enforce that all user agreements and government policies are followed.  Deploy and setup computers, monitors, and printers for all new users.  Assists new users with processes for setting up network accounts.  Maintains printers via web interface to be compliant with all Information Assurance standards.  Have in-depth knowledge of software applications to include Windows XP, Vista, and Windows 7, Microsoft Office 2003 and 2007, Norton and McAfee Antivirus software, Adobe Acrobat Professional, Active Client, Approve It Desktop, Java, Jinitiator, Emergency Notification System (AtHoc), IBM Lotus Forms Viewer, IBM Lotus Sametime Connect, Roxio Creator, and Citrix.  Supports and have a working knowledge of government applications which include Wide Area Work Flow (WAWF), Procurement Automated Data and Document System (PADDS), Virtual Contract Enterprise (VCE), the Paperless Contract File (PCF), Electronic Document Access (EDA), Procurement Desktop (PD2), Standard Procurement System (SPS), Logistics Modernization Program (LMP), Multi-Host Internet Access Portal (MIAP), the Defense Travel System (DTS), the Automated Time Attendance and Production System (ATAAPS), the Training Information Program (TIP), the Defense Civilian Personnel Data System (DCPDS), and Integrated Lead-Time Management and Reporting System (ILTMARS).  Provides accurate and timely logging of problems and resolutions for problems through the use of Remedy, an online problem management system, and have very strong knowledge of this system.  This includes opening, updating, prioritizing, and closing problem tickets.  Monitor problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

 

 

Desktop Support Technician II/ RITS Contract – January 2015 – September 2015

Employer:  Alutiiq - Huntsville, AL

Salary:  $29/hour, 40 hours/week

Supervisor:  Edwin Smith III, (256) 842-3028, may be contacted

 

Diagnosed computer problems, performed hardware and software diagnostics, coordinated needed repairs, resolved computer system problems, including coordination between users and components of a local area network, and participated in the evaluation of system configuration and software.  Installed and tested computers, printers, and other peripherals. Migrated Vista computer to Windows 7 image, and configured operating system.  Have hands on experience in both hardware and software problem diagnosis and resolution. Also, I have hands on experience with network issues such as patching in ports and troubleshooting network issues.  Have SMS Remote Control and Windows Remote Desktop experience and experienced in setting up and troubleshooting Blackberries.  Maintains current up-to-date computer systems by re-imaging process and work directly with Netcom NEC-R to enforce that all user agreements and government policies are followed.  Deploy and setup computers, monitors, and printers for all new users.  Assists new users with processes for setting up network accounts.  Maintains printers via web interface to be compliant with all Information Assurance standards.  Have in-depth knowledge of software applications to include Windows XP, Vista, and Windows 7, Microsoft Office 2003 and 2007, Norton and McAfee Antivirus software, Adobe Acrobat Professional, Active Client, Approve It Desktop, Java, Jinitiator, Emergency Notification System (AtHoc), IBM Lotus Forms Viewer, IBM Lotus Sametime Connect, Roxio Creator, and Citrix.  Supports and have a working knowledge of government applications which include Wide Area Work Flow (WAWF), Procurement Automated Data and Document System (PADDS), Virtual Contract Enterprise (VCE), the Paperless Contract File (PCF), Electronic Document Access (EDA), Procurement Desktop (PD2), Standard Procurement System (SPS), Logistics Modernization Program (LMP), Multi-Host Internet Access Portal (MIAP), the Defense Travel System (DTS), the Automated Time Attendance and Production System (ATAAPS), the Training Information Program (TIP), the Defense Civilian Personnel Data System (DCPDS), and Integrated Lead-Time Management and Reporting System (ILTMARS).  Provides accurate and timely logging of problems and resolutions for problems through the use of Remedy, an online problem management system, and have very strong knowledge of this system.  This includes opening, updating, prioritizing, and closing problem tickets.  Monitor problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

 

 

Desktop Support Technician II/Army Contracting Command (ACC) – September 2012 – January 2015

Employer:  Alutiiq - Huntsville, AL

Salary:  $29/hour, 40 hours/week

Supervisor:  Edwin Smith III, (256) 842-3028, may be contacted

 

Work in direct support of the Army Contracting Command.  Serve as Senior Technician for migrations from Windows Vista to Windows 7 for the Army Contracting Command, servicing approximately 600 employees.  Assist with managing server space purchased by the Army Contracting Command for all users.  Report significant events and accomplishments report for dedicated support group weekly to Alutiiq management.  Directly supports the Army Contracting Command Executives with all IT issues.  Duties include implementing and maintaining system security and data recovery processes, providing technical support, managing assets, developing and maintaining appropriate instructions/standard operation procedures (SOPs), developing and presenting user instructional material to the organizational workforce, monitoring performance event notifications and automating desktop support.  Develops and manages group mailboxes.  Manage permissions for security groups.  Provides advice and guidance in implementing IT security policies and procedures in the development and operation of network systems.  Responsible for the support of network account verification.  Assists with maintaining property management as new machines are deployed and old machines are picked up and re-deployed.  Assists with setup of conference rooms for Video Teleconferences. 

 

Desktop Support Technician I/RITS Contract – April 2011 – September 2012

Employer:  Alutiiq - Huntsville, AL

Salary:  $27/hour, 40 hours/week

Supervisor:  Vance Rowden, may be contacted

 

Diagnosed computer problems, performed hardware and software diagnostics, coordinated needed repairs, resolved computer system problems, including coordination between users and components of a local area network, and participated in the evaluation of system configuration and software.  Installed and tested computers, printers, and other peripherals. Migrated Vista computer to Windows 7 image, and configured operating system.  Have hands on experience in both hardware and software problem diagnosis and resolution. Also, I have hands on experience with network issues such as patching in ports and troubleshooting network issues.  Have SMS Remote Control and Windows Remote Desktop experience and experienced in setting up and troubleshooting Blackberries.  Promoted to Senior Tech status and moved to dedicated support for the Army Contracting Command in September, 2012. 

 

Helpdesk Support Technician II/IMMC Helpdesk – October 2010 – April 2011

Employer:  Alutiiq - Huntsville, AL

Salary:  $20/hour, 40 hours/week

Supervisor:  Vance Rowden, may be contacted

 

Provided dedicated telephone support to end-users for IMMC organization.  Identified, researched, and resolved technical problems such as hardware issues, software issues, application issues, printer (local and network) issues, and network access problems. Used remote desktop tools in order to resolve issues remotely.  Used advanced troubleshooting skills to provide support for office productivity applications such as Microsoft Windows, Word, Excel, PowerPoint, and Outlook.  Reset passwords for WebDesk site used by IMMC.  Managed IMMC mailbox and submitted tickets for each mail request.  Assigned tickets to Dedicated Support Desktop Technicians when the issue had to be resolved at the customer’s desk.  Promoted to Desktop Support Technician after six months of service on the IMMC Helpdesk.

 

Helpdesk Support Technician I – June 2009 – October 2010

Employer:  EMCO Technologies - Madison, AL

Salary:  $17/hour, 40 hours/week

Supervisor:  Terri Edger, may be contacted

 

Provided telephone support to end-users at all of The United States Army Corps of Engineers Centers. Identified, researched, and resolved technical problems such as hardware issues, software issues, application issues, printer (local and network) issues, and network access problems. Used advanced troubleshooting skills to provide support for office productivity applications such as Microsoft Windows, Word, Excel, PowerPoint, E-mail (Outlook), and other software that is a standard load on our machines. I assisted users, configured wireless, and VPN access. I also provided end user support for hand held Blackberries.  I worked on various security issues such as CAC authentication, Active Client configuration, and digital signature and encryption issues. Courteously obtained and conveyed concise problem information for external and internal service personnel.  Addressed problems as appropriate following HelpDesk procedures. Relied on documented policies, processes and procedures to accomplish task objectives. I utilized superior customer service skills, and Remote Desktop software to manage, diagnose, and repair problems. Used remote control to remote into customer’s computers to actually see that problem they are having. Answered any process and procedure questions that arrived. I reviewed, updated, and wrote procedures to make sure that the knowledgebase for my site was accurate and current.  Mentored new employees on procedures and how to support customers.  I developed and taught an FTP Site training class on site for all Helpdesk Technicians.

 

 

 

 

CSSR/Warehouse Manager – February 2005 – June 2009

Employer:  Applied Industrial Technologies - Scottsboro, AL

Salary:  $11/hour, 40 hours/week

Supervisor:  Jerome Millican, may be contacted

 

Provided customer service and product knowledge to assist customers in finding parts needed, and helped make decisions on what to purchase.  Answered phones, took customer orders, and called vendors to handle procurement of all parts for customers.  Negotiated pricing with vendors to ensure profit margins for my company.  Handled accounts payable and accounts receivable issues and balanced and deposited the cash box each week.  Checked and received all freight and drove delivery truck to make deliveries to customers in various cities.  Kept accurate records for upkeep of delivery vehicle and took for servicing as needed.

 

 

 

Education:

Northeast Alabama Community College – Rainsville, Alabama

Introduction to Computers

English Composition I & II

Intermediate College Algebra

Precalculus

Principles of Microeconomics

Principles of Macroeconomics

Principles of Accounting

Fundamentals of Public Speaking

 

Athens State University – Athens, AL

Money and Banking

Principles of Management

International Business

Organizational Communication and Leadership

Financial Management

 

Oakwood University, Technology Department – Huntsville, AL

Microsoft Certified Professional (MCP) (70-270)

CompTIA A+ CE Certified (JK-601 & JK-602) with Continuing Education Program enrollment

CompTIA Security + CE Certified (JK0-015) with Continuing Education Program enrollment

CompTIA Network + CE Certified (JK0-012) with Continuing Education Program enrollment